Stop pulling engineers into support tickets
Connects to your docs, code, and logs so support can answer technical questions without you
Connects to your docs, code, and logs so support can answer technical questions without you
Investigates issues across your code, logs, and database—so your support team can answer "why did this break?" without escalating.
Plugs into Zendesk, Intercom, Help Scout & more. Your team gets suggested replies right where they already work.
Technical questions get answered at first contact, without escalating to your engineering team.
Every response is grounded in your product data and the customer's specific situation. No hallucinations, no generic copy-paste answers.
Set your own review policies. AI drafts responses, your team decides when to send.
Every follow-up response knows the full history—what they tried, what failed, and what they already told you.
Connects to tickets, docs, code, and database to deliver precise, context-aware answers for complex technical issues.
![[interface] image of a group discussing in an office (for a legal tech)](https://cdn.prod.website-files.com/692470f00db6c7b05ec67631/6924730c58a49b96aa23002d_4291b5e1-9560-4b0c-b2be-c3723040daa0.avif)
Translates technical details into clear, customer-friendly responses, with internal dev notes as needed.
Integrates with your support tools, providing suggested replies and seamless workflow—no new software required.
Builds a living source of truth from real tickets, code, and docs, reflecting how your system actually works.
AI replies for basic tickets. For teams piloting automation.
per month
Connects to docs and ticket history. Handles common technical queries.
Starting at
or $199 yearly
Full-stack support. Reads code, database, and docs for complex issues.
Starting at
or $299 yearly
Advanced AI for high-volume teams. Custom integrations and workflows.
Starting at
or $499 yearly
Custom solutions for large orgs. Dedicated onboarding, SSO, priority support. Tailored to your stack.
AI resolves complex support tickets using your docs, code, and database—no engineering escalations required. Deliver accurate, customer-friendly answers at scale.
Book demoSupport tickets solved, engineers focused
“With Escaless, our support team resolves technical issues independently. The AI agent references our docs, codebase, and ticket history to deliver accurate, customer-ready responses—no more developer interruptions.”
![[headshot] image of a customer (for a financial advisor)](https://cdn.prod.website-files.com/692470f00db6c7b05ec67631/6924730baef225e735a4c17e_c38d63fb-f301-49d1-83fc-3fa2eb33046b.avif)
Get clear, accurate answers to complex support questions—no engineering handoff required. See how our AI agent integrates with your workflow and keeps your team focused.
The AI connects to your code repository with secure, read-only permissions. It indexes relevant files and references, ensuring up-to-date technical context for every answer. No code is changed or shared externally.
Sensitive data is never stored or exposed. The platform processes only what’s needed to resolve tickets, following strict security protocols and industry compliance standards.
Integrates directly with Zendesk, Intercom, Help Scout, and more. Setup is simple and works within your current support workflow—no new tools for agents to learn.
Answers are generated using your documentation, codebase, and ticket history. This ensures responses are precise, context-aware, and reflect your product’s actual behavior.